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Frequently Asked Questions

How much does it cost to join Social Access?

Membership Services Membership Fee 2016/17
Dial-a-Ride Service £5 per year
DART Shopper Service Included in Dial-a-Ride Membership Fee
Personal Car Service £5 per year
Excursions Service £5 per year

Membership fees are reviewed annually and charges are dependent on operating costs and the level of subsidies received to support our services.

The membership fee for 2017/18 will be a single payment of £10 per year which will entitle you to membership of all Social Access services.

How much does it cost to travel?

Service

Concession

(per journey)

No Concession

(per journey)

Dial-a-Ride Service Free with Travelcard From £2.00
DART Shopper Service As Above As Above
Personal Car Service From £5.00  From £5.00 
Excursions Service From £12.00 From £12.00

Bus and car fares are reviewed annually and charges are dependent on operating costs and the level of subsidies received to support our services.

How do I request a journey?

Once you have registered with the relevant service and received your membership card, contact our Passenger Line on 0845 130 1875 and select the option for the service you require. Alternatively, you can:

  • Email us
  • Text us: 07624 809901
  • Write to us at Social Access Ltd, 137 Parson Street, Bristol, BS3 5RB
  • Use the Contact Us page on this website

Calls to our 0845 number are charged at 3 pence per minute plus your phone company's access charge.  Calls to our virtual text message number are free within most call plans, but may be charged dependent on your mobile phone network provider.